June 12th, 2017

You need team conflict to have a healthy team. Yes, you read that right. (Actually, you need conflict for any relationship to be healthy.) As psychologist Michael Batshaw says, “Engaging in conflict isn’t going to end the relationship, it’s avoiding the conflict that might.” Avoiding Team Conflict Prevents Harmony Avoiding conflict rears its head in many ways in business. One of the more debilitating ones is what my friend and colleague, Mike Paton, calls the complaint department….

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June 5th, 2017

When I first define The Process Component™ for entrepreneurial leadership teams, it is not uncommon to see some eyes roll at the thought of documenting the company’s Core Processes. The word “document” is what gets people’s attention. They envision lengthy procedural manuals that, while well intended, require extensive work to develop and eventually sit on a shelf and gather dust. No one ever refers to them, and most employees don’t even know they exist. Core Processes Make Your…

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May 29th, 2017

When we begin implementing EOS with a company, we always ask the leaders to commit fully to the journey ahead – the journey to become their very best as a leadership team. One of the specific things that requires is to take responsibility for everything that you and your fellow leaders have created in your organization. Like a lot of things in EOS, that sounds easy – but it’s hard and very rare. What we’re talking about is avoiding the blame game, which is so common in lean,…

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May 22nd, 2017

“There are no unrealistic goals, only unrealistic timeframes.” – Dan Sullivan The past three months have been full of annual planning sessions in which we review what we accomplished in 2016 and identify what we aim to achieve in 2017, especially in the first quarter. Many companies had a great year in 2016. Some of the wins were tangible, dollar-driven results, while others were more qualitative. Wrapping up the year is absolutely a time for celebration, and it’s also a great time…

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May 15th, 2017

This is part 2 of a two-part series. Read part 1 of the series. Performance management is an ongoing challenge in most organizations. Managers spend hours huddled over spreadsheets, analyzing employee performance metrics, looking for ways to improve performance and boost production. When mistakes happen – and they do happen – the bulk of the blame is often shoved off onto the employee. What leaders often fail to acknowledge is their role in the errors. Here are two ways leadership can…

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